Elchert Family Holding, Inc. (Chatfield Drilling & Water Systems) (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://chatfielddrilling.com or use our services.
1. Information We Collect
We collect personal and non-personal information in several ways:
Information You Provide Directly
When you contact us, request a quote, or schedule service, we may collect:
- Name
- Email address
- Phone number
- Physical address
- Details related to your water, well, or pump system
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on the site
- Referring website
- Cookies and usage analytics through Google Analytics and similar tools
Cookies
Cookies help us improve your experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings at any time.
2. How We Use Your Information
We use your information to:
- Provide requested services, estimates, and scheduling
- Improve our website and customer experience
- Respond to inquiries and customer support requests
- Send service reminders, offers, or updates (if you opt in)
- Comply with legal obligations or enforce our terms
We will never sell your personal data to third parties.
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: You have given us permission to process your data.
- Contract: Processing is necessary for fulfilling a service you requested.
- Legal Obligation: We may be required to share data by law.
- Legitimate Interest: We may process data to improve our operations and customer relationships.
4. Your Data Protection Rights (GDPR + CCPA)
Depending on your location, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion (“Right to be Forgotten”): Request that we delete your personal data.
- Restriction: Limit how we process your data.
- Data Portability: Receive your data in a machine-readable format.
- Opt-Out: California residents can opt out of the sale or sharing of personal data.
- Withdraw Consent: You can withdraw consent for communications at any time.
To exercise any of these rights, please email privacy@chatfielddrilling.com.
5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or destruction. However, no transmission over the Internet is completely secure, and you share information at your own risk.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Sharing and Disclosure
We may share information with:
- Service providers (e.g., website hosting, analytics, or email marketing tools) who operate under confidentiality agreements
- Legal authorities when required by law We do not sell or rent your personal data to marketers or advertisers.
8. International Data Transfers
If you are located outside the United States, please note that your information may be transferred and processed in the U.S., where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your data is protected under this policy.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies when you visit those sites.
10. Children’s Privacy
Our website and services are not intended for children under 13 years old. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information, please contact us for immediate removal.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date. We encourage you to review it regularly to stay informed about how we protect your information.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Elchert Family Holding, Inc. (Chatfield Drilling & Water Systems)
Email: privacy@chatfielddrilling.com
Phone: (724) 588-2652
Website: https://chatfielddrilling.com
Service Areas: Western Pennsylvania & Eastern Ohio
Compliance Summary
- CCPA (California Consumer Privacy Act): Compliant with opt-out and data access rights.
- GDPR (General Data Protection Regulation): Includes lawful basis, user rights, and international transfer language.
- COPPA: Protects children’s data under age 13.
- CAN-SPAM: Ensures opt-out for email communications.
